Preparing Performance degradation and outage report to onshore datacenter team for weekly meeting. Monitoring and Attending tickets opened in BMC Remedy Ticketing system Handling escalations from users Preparing monthly report of tickets and sending to Management Preparing Major incident alert and sending to Business.
#Cabinet vision solid 4.2 windows#
KPMG (India, Kochi July 2013 April 2015)Senior Engineerĭesigning, Implementing and Maintaining Active directory Domain Users and computers in Windows servers 2003/2008 Creating standard process for group policy deployment Updating servers with latest service packs and hot fixes Checking alerts and server utilization Print server administration RSA Administration Experience in Citrix servers and administration with the help of citrix management console Experience in Citrix XenDesktop Providing support to XenDesktop users globally with the help of Desktop Director Co-ordination with onshore Datacenter team for major issues Handling a team size of 4 members Offshore IT Support team Providing Guidelines and training to helpdesk team (L1) about the onshore technology systems.
#Cabinet vision solid 4.2 software#
Management and maintenance of Avaya video conferencing and meeting scheduler Implementation of WIFI in Head office, Retail & FB with token based and restricted access of internet and administration Support for HR and accounting ERP softwares like PMS ,PIMS & TAS Laptop and desktop configuration Print server administration Managing Antivirus (Symantec Endpoint 12.1)to keep the environment protected against Virus threat Outlook configuration (2007,2010.2013) and troubleshooting Point of Sale (HP) installation and Administration for Restaurants and retails Rmpos ( Restaurant Manager ) Software installation and support Monitoring the email gateway ( Sophos) Access control configuration and administration (Nitgen) CCTV configuration and administration ( Samsung NVR) Providing Remote support with Team viewer for F&B and Retails outlet for IT issues Daily Backup of user data & Server data IT Vendor management (Purchase and AMC) IT system inventory Have very good exposure in pre-opening of Restaurants Administration and monitoring of security appliances using FortiAnalyzer and FortiManager Control/ Audit access to resources, authentication, VPN security, firewalls and physical security Administration of Avaya Aura & IP telephone systems (Avaya 1616 & 9621) in the head office and retails divisions. Configuration and administration of Fortigate100 D & 70D for head office ,Retail and F&B Divisions Configuration and implementation of Site-to-Site VPN between Head office, and branch offices using Fortinet Appliances which is a redundant cost effective option of connectivity between Head office and Retails divisions Configuration and implementation of IPSec VPN for users with secure authentication features using Fortinet Appliances (Fortigate 100 D, 70D). Created user ID's, roles, groups OU's etc. Configured Group Policy Objects to create a secure Windows Infrastructure. Maintained user, group, and computer accounts for the BTC network Administered DNS, DHCP and WINS. Managing Servers, Firewalls, Desktops, Various Applications, ERP Systems, LAN, WAN, Telecommunications Successfully implemented IT solution for 7 newly opened Luxury Restaurants in UAE ( Brioche Doree( French),Spice Republic(Indian),Phoroom(Vietnam),Wrapit (Arabic),Tuile Caf (Arabic) Responsible for the day to day IT requirements of the company such as User Management, Providing IT support to Head office, Retail & F&B Divisions.
Windows Server 2008 Active Directory, Configuring Windows Server 2008, Server Administrator Xendesktop & VMwareVspeare 5.1 ( Training)Įxperience:Business Trading Company (Dubai, UAE May 2015 Present)IT Administrator (Luxury Restaurants Division) Kumar TEmail: 0503337071Resi: 91+ 4742764704Ī challenging and enriching career in the field of System Administration and Networking with a reputed organization, which will give me ample opportunities to learn and grow with the organization.īachelor Of Commerce (Kerala University) Diploma in Computers, Networks & Applications (GNIIT)
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